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Submitting Event Types

This page contains a list of all event types supported by LionDesk. Event types fall into three categories:

  • Contact Activity Events
  • IDX Events
  • Other Supported Events

Contact Activity Events

Displayed in the events timelines on the dashboard and contact profile pages.

Contact Activity Event TypesCategoriesMeaning
Contact CommentsCommentsGeneral Comment
Email ClickedClickedEmail was clicked
Email OpenedOpenedEmail was opened
Email ReceivedSent/Rcvd, SentEmail was received
Email SentSent/Rcvd, SentEmail was sent
Email Sent via 3rd PartySent/RcvdEmail was sent from a seperate application
Inbound CallCallsCall from contact
Lead AssignedAll (only)User was assigned to contact
Lead ClaimedAll (only)User claimed contact
Outbound Click to CallCallsCall made to contact using LionDesk number
Power Dialer DispositionCallsCall made to contact with Power Dialer
Sent LetterDirect MailA letter was sent
Sent PostcardDirect MailA postcard was sent
Text ReceivedTextsA text message was received
Text SentTextsA text message was sent

IDX Events

Displayed on the contact search page (provided the IDX columns have been added) and in the events timelines under the category: Website Activity.

IDX Event TypesIDX ColumnsMeaning
Bad Email FlaggedNot yet implementedAddress is invalid or not accepting emails.
CalledNot yet implementedContact was called
Created a Follow Up ForNot yet implementedCreated follow up for contact
Favorite Property Added# Favorited Properties, Last Favorited PropertyProperty was added to contact's favorites
Favorite Property Removed# Favorited Properties, Last Favorited Property RemovedProperty was removed from contact's favorites
Property Viewed# Property Views, Last Property ViewedProperty was viewed by contact
Search Performed# Searches Performed, Last Search PerformedContact performed a search
Saved Search Added# Saved Searches, Last Saved SearchSearch query was saved
Saved Search Removed# Saved Searches, Last Saved Search RemovedSaved search query was removed
User Login# Logins, Last LoginContact logged in to IDX website
Valuation InquiryNot yet implementedValuation tool was used to see the estimated value of a property
Visit# Site Visits, Last Site VisitSite was visited

Other Supported Events

Not currently displayed anywhere in LionDesk, but reserved for future implementation.

Other Supported Event TypesMeaning
Email BouncedEmail cannot be delivered
Email FailedEmail failed to send
Email Spam ComplaintEmail was flagged as spam
Favorite Property SavedSaved a property to their list of favorites
Made an OfferMade an offer on a property
Showing RequestRequested a showing of a property
Was AssignedContact was assigned to a user
Was UnassignedContact was unassigned from a user